Shipping, Returns & FAQs
When will I receive my order?
All orders will take 2-3 working days to process (excludes Sundays, Mondays and bank holidays). We are a small business which is a one woman operation so please note that no orders are posted on Sundays & Mondays when our physical shop is closed.
What are your shipping options?
We send all parcels out using Royal Mail tracked delivery.
- Standard - First class tracked (2-3 Business Days)
- Express - Royal mail 24hr tracked (Next business day)
- Free standard delivery over £35
- Free click & collect in store - select this option at checkout
Due to high demand we also now ship to Canada. Shipping rate is calculated at checkout based on parcel weights.
Orders over 18kg: We reserve to right to charge an additional excess weight surcharge that we will discuss with you beforehand.
How can I track my order?
You will receive a confirmation text or email then tracking details once your order has been dispatched, so you can keep track of your order.
Please note that once an order has been shipped out, it's out of our control and in the hands of the postal services.
Can I collect in store?
Yes! You can choose the free click and collect option at checkout to pickup your order from Bloom & Brew in person. We aim for click and collect items to be ready within 24 hours. You will be notified via email or text when your order is ready to pickup from the shop. Please only come to collect your order when you have been notified your order is ready!
My order has gone missing with the postal services, what should I do?
Once an order is sent off we are not responsible for any missing, stolen or delayed parcels. You will have to take this up with the shipping company or your local post office. To try and avoid any delays with your orders, make sure you entered your address correctly, once an order has been made we can't change any details made.
How will my order be packaged?
Orders are sent in recycled kraft boxes with paper tape. We reuse packaging as much as we can, including plastic bubble wrap, paper packaging from our lovely stock deliveries. This helps reduce waste and helps protect your items. Please reuse our boxes when you can! :)
How do your pre-order collections work?
Online pre orders give you a chance to shop the goods before they go out on our shelves in our physical shop. All goods will be being made by independent makers so can usually take up to 3 weeks for us to receive the goods and post them out. You will be notified by email or text when your order is dispatched. Pre order items will have 'Pre Order' in the product name.
Returns Policy
We pride ourselves in providing the best possible shopping experience for our customers. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Bloom & Brew Ltd, has a 14-day return policy whereby you have 14 days from when your order is delivered to ship it back to our return address for a refund or exchange. The items must be unused, in suitable condition and original packaging.
Returns postage must be paid by the customer and we advise sending the item tracked with proof of postage - if the item is lost in the post we will be unable to process the return. Your refund will be processed within 14 working days from when it arrives back to us.
For hygiene reasons, jewellery cannot be returned or exchanged.
Please email orders@bloomandbrew.co.uk to organise the return before you post the item back to us, we will try to help you best we can- thank you!
Return address: Bloom & Brew, 22-24 Church Street, Ormskirk, Lancashire, L39 3AN.