Shipping Information
General Shipping Info
How will I receive my order?
We aim to dispatch all orders within 2 working days unless Jasper the dachshund is on packing duty. (Jasper is rubbish at packing orders, he's just great at shredding paper).
Please note that working days does not include Sundays & Mondays when our physical shop is closed.
You will receive a confirmation text or email then tracking details once your order has been dispatched.
If you have any queries about your order, please do get in touch via email: Orders@bloomandbrew.co.uk
UK Mainland Delivery - Shipping is automatically calculated at checkout.
Delivery Options:
- Standard delivery: Royal Mail Tracked 48 (2-3 Business Days)
- Express Delivery: Royal Mail 24 (Next Business Day)
Delivery Rates:
- Cards / A4 Prints: (Royal Mail Tracked 48) - £2.99
- Standard Delivery: (Royal Mail Tracked 48) - £4.99
- Express Delivery: (Royal Mail Tracked 24) - £9.99
- Free Standard Delivery on orders over £100
We also now ship to Canada! Shipping rate is calculated at checkout based on product weights.
Orders over 18kg: We reserve to right to charge an additional excess weight surcharge that we will discuss with you beforehand.
How do your pre-orders work?
On occasions we do limited edition collections for example our Taylor Swift & Gilmore Girls and Halloween collections, for which we run an online pre order. We will have very limited stock of these special items so we enable you to place your order online to secure your goods, then we post them out to you when we receive them in our shop, from the makers. Online pre orders give you a chance to shop the goods before they go out on our shelves in our physical shop. All goods will be being made by independent makers so can usually take up to 3 weeks for us to receive the goods and post them out. You will be notified by email or text when your order is dispatched.
Click & Collect
You can also click and collect from Bloom & Brew in person. We aim for click and collect items to be ready within 24 hours. You will be notified via email or text when your order is ready to pickup from the shop.
How will my order be packaged?
Your order will be packaged eco friendly and plastic free. Our packing tape is always paper or water-activated plastic free tape made with natural gum. Our card boxes are all fully reusable and recyclable. For fragile items we may reuse bubble wrap, eco packing peanuts and other protective materials from our stock deliveries to protect goods and reduce waste. Eco packing peanuts are made from cornstarch and can be dissolved in water. Please do reuse our packaging and boxes where you can, thank you!
Returns Policy
We pride ourselves in providing the best possible shopping experience for our customers however, if there is an issue with your order or damaged items, please contact us and we will work to come to a solution to fix this!
Bloom & Brew Ltd, has a 14-day return policy whereby you have 14 days from when your order is delivered to ship it back to our return address for a refund or exchange. The items must be unused, in suitable condition and original packaging.
Please note that the cost of returning an item is your responsibility (unless the item is defective).
For hygiene reasons, jewellery cannot be returned or exchanged unless faulty.
Please email orders@bloomandbrew.co.uk to organise the return before you post the item back to us, we will try to help you best we can- thank you!
Return address: Bloom & Brew, 22-24 Church Street, Ormskirk, Lancashire, L39 3AN.